Feedback, Complaints & Suggestions
As a Believe Housing Australia tenant, your home enables you to believe in a better future, find your sense of belonging, and become all that you want to be. We welcome your feedback and suggestions. It helps us to keep improving our services. When you provide feedback, we listen to what you have to say and respect your opinion.
How to give feedback, share a suggestion or make a complaint
- contact your Tenancy Officer
- contact another Believe Housing Australia staff member
- write to us—you can get a friend or family member to help you
- submit your feedback online again, you can get a friend or family member to help you
What happens to my compliments?
We will tell the relevant person on your housing team that you are happy and will pass on your compliment.
What happens to my suggestions?
We will find the right person to look into your comment or suggestion. You don’t have to tell us who you are, but if you do, we will tell you what happens with your suggestion.
What happens to my complaints?
We will review your complaint and act on it as soon as possible. Again, if you choose to tell us who you are, we will tell you what happens with your complaint. We will always try to find a solution and, if needed, we will make changes to our services.
What if I’m still not happy?
You have the right to appeal any Believe Housing Australia decision that you feel affects your tenancy.
An appeal is a formal review process where your ask Believe Housing Australia to reconsider the decision. A staff member will provide you with an Appeals fact sheet and assist you with the process.