Tenant Information

How is rent calculated

Learn how Believe Housing Australia determines your rent charge and what to do if you're struggling to pay rent.

How is water calculated

Learn how water usage is monitored and charged at Believe Housing Australia properties, and how to pay your water invoice.

Commonwealth Rent Assistance (CRA)

Believe Housing tenants may be eligible for Commonwealth Rent Assistance from the Australian Government.

Modifications

If you'd like to make some changes to your home, here's how to do it.

Feedback, Complaints & Suggestions

Find out how to give feedback, make a complaint or make a suggestion for Believe Housing.

Appeals

As a Believe Housing tenant, you may appeal any decision made by Believe Housing that affects your tenancy.

Property Inspections

Find out what to expect and how to prepare for a property inspection from Believe Housing.

Mould

Learn how to reduce mould in your home with the 'Mould Control: Do's and Don'ts' factsheet.

Pets

If you'd like to keep a pet, it's important to check with Believe Housing first.

Electrical Shock

Find out what steps to take if you've experienced an electric shock.

What is antisocial behaviour?

Believe Housing takes antisocial behaviour very seriously and will investigate issues raised.

Being a good neighbour

Great communities are formed through reasonable and respectful behaviours and relationships.

Tenant Handbook

This handbook has lots of information that you’ll want to know about your new home.

Squalor Scale

This document provides detailed criteria for assessing the cleanliness and hygiene of various areas within a property, as per the Squalor Scale.

Clutter Image Rating Scale

This document outlines the Clutter Image Rating Scale, designed to assess the impact of hoarding behaviour on individuals.