Tenant Information

At Believe Housing Australia, we hope you will feel comfortable and at home in your new community. We will support you to make that possible.

Finance & Support

How is rent calculated

Learn how Believe Housing Australia determines your rent charge and what to do if you're struggling to pay rent.

How is water calculated

Learn how water usage is monitored and charged at Believe Housing Australia properties, and how to pay your water invoice.

Commonwealth Rent Assistance (CRA)

Believe Housing tenants may be eligible for Commonwealth Rent Assistance from the Australian Government.

Property Modifications


If you'd like to make some changes to your home, here's how to do it.

Feedback & Appeals

Feedback, Complaints & Suggestions

Find out how to give feedback, make a complaint or make a suggestion for Believe Housing.


As a Believe Housing tenant, you may appeal any decision made by Believe Housing that affects your tenancy.


Property Inspections

Find out what to expect and how to prepare for a property inspection from Believe Housing.


Learn how to reduce mould in your home with the 'Mould Control: Do's and Don'ts' factsheet.


If you'd like to keep a pet, it's important to check with Believe Housing first.

Electrical Shock

Find out what steps to take if you've experienced an electric shock.

What is antisocial behaviour?

Believe Housing takes antisocial behaviour very seriously and will investigate issues raised.

Being a good neighbour

Great communities are formed through reasonable and respectful behaviours and relationships.

Tenant Handbook

This handbook has lots of information that you’ll want to know about your new home.

Squalor Scale

This document provides detailed criteria for assessing the cleanliness and hygiene of various areas within a property, as per the Squalor Scale.

Clutter Image Rating Scale

This document outlines the Clutter Image Rating Scale, designed to assess the impact of hoarding behaviour on individuals.

Tenancy Officers

Forms & Applications

View all forms & applications available for Believe Housing Australia Tenants.

Tenant Newsletter

Believe Housing Australia produces a newsletter for tenants with the latest news and events from us, as well as DIY tips, recipes, activities and more.

Formerly known as AnglicareSA Housing, Believe Housing Australia continues to be a part of the AnglicareSA family and remains a subsidiary company of AnglicareSA.

Get in Touch

Visit one of our four locations in metropolitan or regional South Australia, give us a call or contact us online.

We express our gratitude to the Traditional Owners and Custodians for their continuous care of this ancient Country for thousands of generations and for the sharing of this land that was never ceded.

We recognise and respect the wisdom of Elders past, present, and those to come, and extend this to all First Nations Peoples and their living cultures.

We walk softly alongside First Nations Peoples as allies committed to seeking guidance, listening with purpose, and acting with courage in our future together.

Always was, always will be.


Aboriginal and Torres Strait Islander visitors to Believe Housing Australia’s website are advised that this website may contain images, names and voices of people who have died.