An appeal is a formal review process where you ask Believe Housing Australia to review the decision.

First step? Tell us your concerns

As a Believe Housing Australia tenant, your home enables you to believe in a better future, find your sense of belonging, and become all that you want to be. You have a right to appeal any decision made by Believe Housing Australia that you feel affects your tenancy. An appeal is a formal review process where you ask Believe Housing Australia to review the decision.

If you don’t agree with a decision we made, please talk to your Tenancy Officer or contact your local Believe Housing Australia office to tell us about your concerns.

We are here to support you and will always try to resolve any issue you raise.

How to lodge an appeal

You have 30 days from the date of the original decision to lodge an appeal in writing.

Your appeal must include:

  • the name and contact details of the person lodging the appeal
  • the name and contact details of the other person/s involved in the matter (where possible)
  • a clear statement giving the reasons why you think the decision is wrong

After you lodge an appeal

We will write to you within days of receiving the application to let you know that your appeal has
been received. Within 14 days of receiving the appeal, we will contact you and select three people
to form an Appeals Panel.

The Appeals Panel sets a time and place for the appeal to be heard. This hearing must take place within 56 days of the appeal being lodged.

Within five days of the hearing, the Appeals Panel will send you a written report on its decision.

External appeal

If you are not happy with the decision of the Appeals Panel, you can ask for a hearing with South Australian Civil and Administrative Tribunal (SACAT).

SACAT is an independent court that reviews decisions made by landlords and community housing providers and makes the final decision.

You must lodge your application with SACAT within 30 days of receiving Believe Housing Australia’s Appeals Panel decision.

Lodge an Appeal

If you wish to lodge an appeal, complete the Appeals form. Here you will also find information on how to submit your appeal for review.


Formerly known as AnglicareSA Housing, Believe Housing Australia continues to be a part of the AnglicareSA family and remains a subsidiary company of AnglicareSA.

Get in Touch

Visit one of our five locations in metropolitan or regional South Australia, give us a call or contact us online.

Believe Housing Australia acknowledges the First Nations people as the traditional custodians of this land. We express our gratitude in the sharing of this land; our sorrow for the personal, spiritual and cultural costs of that sharing; and our hope that we may walk together in harmony in the spirit of Reconciliation.


Aboriginal and Torres Strait Islander visitors to Believe Housing Australia’s website are advised that this website may contain images, names and voices of people who have died.