An appeal is a formal review process where you ask Believe Housing Australia to review a decision that affects your tenancy.

First step? Tell us your concerns

As a Believe Housing Australia tenant, your home enables you to believe in a better future, find your sense of belonging, and become all that you want to be. You have a right to appeal any decision made by Believe Housing Australia that you feel affects your tenancy. An appeal is a formal review process where you ask Believe Housing Australia to review the decision.

If you don’t agree with a decision we made, please talk to your Tenancy Officer or contact your local Believe Housing Australia office to tell us about your concerns.

We are here to support you and will always try to resolve any issue you raise.

How to lodge an appeal

You have 6 weeks from the date of the original decision to lodge an appeal in writing.

Your appeal must include:

  • the name and contact details of the person lodging the appeal
  • the name and contact details of the other person/s involved in the matter (where possible)
  • a clear statement giving the reasons why you think the decision is wrong

After you lodge an appeal

We will write to you within days of receiving the application to let you know that your appeal has been received. As part of the appeal process, an Appeals Panel may be formed (three selected independent people) and may review your application. A time and place may be set for your appeal to be heard.

The Appeals Panel can make new decisions and will provide you with a written report on its decision.

External appeal

If you are not happy with the decision of the Appeals Panel, you can ask for a hearing with South Australian Civil and Administrative Tribunal (SACAT).

SACAT is an independent court that reviews decisions made by landlords and community housing providers and makes the final decision.

You must lodge your application with SACAT within 30 days of receiving Believe Housing Australia’s Appeals Panel decision.

Lodge an Appeal

If you wish to lodge an appeal, complete the Appeals form. Here you will also find information on how to submit your appeal for review.


Formerly known as AnglicareSA Housing, Believe Housing Australia continues to be a part of the AnglicareSA family and remains a subsidiary company of AnglicareSA.

Get in Touch

Visit one of our four locations in metropolitan or regional South Australia, give us a call or contact us online.

We express our gratitude to the Traditional Owners and Custodians for their continuous care of this ancient Country for thousands of generations and for the sharing of this land that was never ceded.

We recognise and respect the wisdom of Elders past, present, and those to come, and extend this to all First Nations Peoples and their living cultures.

We walk softly alongside First Nations Peoples as allies committed to seeking guidance, listening with purpose, and acting with courage in our future together.

Always was, always will be.


Aboriginal and Torres Strait Islander visitors to Believe Housing Australia’s website are advised that this website may contain images, names and voices of people who have died.