Maintenance & Repairs
If you have something that needs to be repaired, inside or outside your Believe Housing Australia home, please let us know as soon as you can.
If your Believe Housing Australia home needs some maintenance or repair work, please let us know as soon as possible. We will arrange for the repairs to be carried out. We will give your details to the contractor, who will then contact you to make an appointment to come to your home.
Please note: if a contractor visits your property and cannot find a fault or if the appliance is working
properly, you may be responsible for paying the call-out fee.
Request a Repair
Please ensure you have read and understood all information on this page, including the Repairs & Maintenance Tips below, prior to requesting a non-urgent repair.
Response Times
Response times will vary. If it’s an emergency, we’ll have someone there within four hours. Below are some examples of the different types of problems you may have and when you can expect them to be fixed.
Emergency
We’ll be there within four hours.
Examples include:
- burst water pipe
- dangerous storm/fire damage
- flooding
- gas leak or explosion
- completely blocked or broken sewer system
- dangerous electrical fault
- broken door locks or windows
- no light, power, gas or water
- faulty smoke detectors
Urgent
We’ll be there within 24 hours.
Examples include:
- electrical and gas safety checks
- partially blocked pipes or drains that are a health and safety risk
- leaking toilets, taps, pipes or roof
- broken or damaged asbestos
- problem with water/hot water
- problem with cooking, heating, cooling or washing appliances
Routine
We’ll be there within 10 working days.
Routine calls are anything else that’s not urgent. If it’s normal wear and tear, we will pay for it. If you or your visitors caused the damage, we will ask you to pay for it.
Repairs and maintenance tips
Gas leaks
Turn off the gas supply at the mains (usually on the outside wall at the front or side of the house).
Phone us on the 24/7 Maintenance Hotline 1800 688 000.
Electric faults or shocks
Turn off electricity at the mains (usually in the hallway or on the side wall of the house). Flip all switches to the off position.
Phone us on the 24/7 Maintenance Hotline: 1800 688 000
No electricity
Check to see if the circuit breakers (in the mains box) have tripped. Flip all switches off and then on again.
Make sure the safety switch (in the mains box) has not tripped. Flip the switch off and then on again.
Check your appliances as one or more may be the cause:
- Unplug all of your appliances, including the fridge
- Plug your appliances in one at a time, turning on the switch with each reconnection.
- If a switch trips (goes off) the appliance connected to that switch is faulty.
If your appliance is the problem, it is dangerous and you must discard it immediately.
If an electrician comes to fix your power and it turns out that your appliance is the cause of the problem, you may have to pay the cost of the call-out.
Check with your electricity provider first to see if they’ve turned off the power in your area. If you still have no power, phone us on the 24/7 Maintenance Hotline 1800 688 000.
Burst water pipes
Turn off the water supply at the mains water meter (usually located in the front garden).
Phone us on the 24/7 Maintenance Hotline: 1800 688 000
No gas
Check with your gas provider first to see if, for some reason, they’ve turned off the gas supply to your area or your home. If your provider hasn’t turned off your gas, phone us on the 24/7 Maintenance Hotline: 1800 688 000
No hot water
Has the water heater pilot light blown out?
Check the instructions on the hot water service on how to re-light the pilot light. If the pilot light is still alight, it could be that you have used all your hot water for the day.
If you still don’t have hot water the next morning, phone us on the 24/7 Maintenance Hotline: 1800 688 000
Broken window
Phone us on the 24/7 Maintenance Hotline: 1800 688 000
Maintenance reference guide
Download our maintenance reference guide today.Other useful phone numbers:
Electricity: SA Power Networks 131 366
Gas and electricity: AGL 131 245
Water: SA Water 1300 883 121
Gas: Australian Gas Networks 1800 427 532
