Appeals

As a Believe Housing Australia tenant, your home enables you to believe in a better future, find your sense of belonging, and become all that you want to be. You have a right to appeal any decision made by Believe Housing Australia that you feel affects your tenancy. An appeal is a formal review process where you ask Believe Housing Australia to review the decision.

If you don’t agree with a decision we made, please talk to your Tenancy Officer or contact your local Believe Housing Australia office to tell us about your concerns.

We are here to support you and will always try to resolve any issue you raise.

You have 6 weeks from the date of the original decision to lodge an appeal in writing.

Your appeal must include:

• the name and contact details of the person lodging the appeal
• the name and contact details of the other person/s involved in the matter (where possible)
• a clear statement giving the reasons why you think the decision is wrong

We will write to you within days of receiving the application to let you know that your appeal has been received. As part of the appeal process, an Appeals Panel may be formed (three selected independent people) and may review your application. A time and place may be set for your appeal to be heard.

The Appeals Panel can make new decisions and will provide you with a written report on its decision.

If you are not happy with the decision of the Appeals Panel, you can ask for a hearing with South Australian Civil and Administrative Tribunal (SACAT).

SACAT is an independent court that reviews decisions made by landlords and community housing providers and makes the final decision.

You must lodge your application with SACAT within 30 days of receiving Believe Housing Australia’s Appeals Panel decision.